Return & Refund Policy 

100-Day Money-Back Trial

We stand behind every Cepha device with a 100-Day Money-Back Trial.

Migraines are unpredictable, and one month is often not enough to determine whether a treatment works for you. That's why we give you 100 days—enough time to experience multiple migraine cycles and understand how Cepha fits into your routine.

If you're not completely satisfied with your Cepha device, you may request a full refund within 100 calendar days from the delivery date.

How to Request a Return

To start a return, please contact us at support@trycepha.com within 100 calendar days of delivery.

Please include:

• Your order number
• A brief reason for your return (this helps us improve our products and service)

If your return is approved, we'll provide detailed return instructions.

Return Address

CEPHA
8308 NW 68th Street
TP-038623
Miami, FL 33166-2919
United States

Phone: +1 (786) 803-8923

Please do not send any items back without first contacting us and receiving return authorization, as unauthorized returns may not be accepted.

Product Condition

Your Cepha device may be used as intended during the 100-day trial.

To qualify for a refund, please return the device in good condition, along with any included accessories whenever possible. Original packaging is appreciated but not required.

Returns may be refused if the product has been intentionally damaged, modified, or misused.

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Return Shipping

Unless the product is defective or we shipped the wrong item, customers are responsible for return shipping costs.

Any original shipping fees paid at checkout (if applicable) are non-refundable.

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Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your device is damaged, defective, or you received the wrong item, contact us immediately at support@trycepha.com.

We'll resolve the issue as quickly as possible. For defective or incorrect products, Cepha covers all replacement and return shipping costs.

Exchanges

The quickest way to receive a replacement is to return your current item following the return process above. Once your return is accepted, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for your purchase within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@trycepha.com.

Our Promise

We want every customer to feel confident trying Cepha. If it isn't the right solution for you, we'll make the return process as simple, fair, and hassle-free as possible